Resolved -
The issue with contacting Support via chat has been resolved. If you continue to experience problems, please open an email ticket with our support team.
Apr 30, 20:28 UTC
Monitoring -
A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.
Apr 30, 18:20 UTC
Identified -
We have identified the issue causing the in‑app support chat to be unavailable for some customers and are working on a fix. Email and the Support Customer Portal remain available for contacting Support.
Apr 30, 17:16 UTC
Investigating -
We are currently investigating an issue causing the in‑app support chat to be unavailable for some customers. Email (support@iru.com) and the Support Customer Portal remain available for contacting Support.
Apr 30, 16:02 UTC