This incident has been resolved. If you continue to experience problems with chat in the Kandji Web App, please open a ticket in the support portal at https://support.kandji.io.
Posted Nov 03, 2023 - 07:11 PDT
Monitoring
A fix has been implemented, and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.
Posted Nov 03, 2023 - 06:04 PDT
Identified
We have identified the issue with our service provider. Please follow this link for direct updates on the service.
We are investigating a reported issue with chat-based support. This may result in the inability to conduct support via chat for some customers. We will post an update as more information becomes available. Please email support@kandji.io for support if you are experiencing issues with chat.
Posted Nov 03, 2023 - 03:03 PDT
This incident affected: Third-party Services (Support Service).